You have no items in your shopping cart.
Last updated on: 27 May, 2021
If you have made an error in your order, contact us immediately . We can update your shipping address or contact details. Please note that we fulfill orders quickly and cannot modify your shipping address after the order has been shipped. Please ensure you have included your correct address details in English so that there will be no delays in shipping.
We can cancel orders if they have not been shipped. Refunds will be given to customer in the form of store credit.
If you have made an error in your order, contact us immediately . Please note that we fulfill orders quickly and cannot modify your shipping address after the order has been shipped. Please ensure you have included your correct address details in English so that there will be no delays in shipping.
If the order has has already been shipped, and the product is eligible for return, you can make a Product Return Request .
We allow return of selected products from online orders if you have changed your mind about a product purchase. Refunds will be processed in the form of store credits to the total value of the returned product only. Delivery fees will not be refunded. We do not accept any local returns through mail or courier.
All returns due to change of mind are subject to a 14 day return period from the date of order received, and subject to the following terms and conditions:
We will not bear any charges incurred by customers during the process of product returns.
We reserve the rights to reject any returns that do not fulfill any of the above stated requirements.
Store credit refunds may take 2-3 business days to process from the date your product was returned. You will receive an email with details about your store credit refund. You can then use your store credits for future online orders.
We have high standards when it comes to preparing your order, however, mistakes can occur from time to time. We also try our best to prevent any damage to your goods during the delivery process, but it is possible that problems may occur. Please accept our apologies if you have received an incorrect or damaged product.
If you have received products that do no match your order please contact us immediately. Please take a photo of all the products that have been delivered to you so that you can submit to us for review.
For damaged, faulty or defective items please contact us immediately. Please take a photo of the damaged product(s) to submit to us for review. Simply reply to any of our order confirmation emails.
We will do our best to resolve the product issue quickly and deliver replacement products to you as soon as possible.
Please note that issues must be reported 14 days upon receipt of items. We do not offer cash refunds for these cases.
All products have Use By Dates clearly indicated in product descriptions so you can make informed decisions about your purchases. This date is the last date recommended for the use of the product while at peak quality. This time can vary, depending on the type of product, how it is used, and how it is stored.
All products sold on Beauty Emporium have a minimum of 1 year use by date, with the exception of Clean Beauty Products and discounted clearance stock.
Customers ordering multiple quantities of the same product may receive products with varied use by dates. The shortest use by date will be the date listed in the online product description.
Use by dates of Clean Beauty products and/or free gifts may vary or be less than 1 year. Clean Beauty do not containt preservatives like parabens and phthalates that give conventional beauty products prolonged shelf life. As healthier preservatives are used to enhance the performance of the products without harming the skin, it is important to note that our products have a much shorter shelf life and PAO.
Please check individual products for recommended PAO 'Period After Opening' icons and dates (3M, 6M, 12M) which are the manufacturers guide to how long products should be kept after opening.
Not all products have Use By Dates printed on packaging. The product will usually only have a Manufacture Date and a Batch Number printed on the packaging, depending on the country the product was manufactured in. In some cases products will also have a Use By Date or Expiry Date printed or stamped on packaging. For other products stickers are added for Use by Dates which are calculated by adding the manufacturer's recommended shelf life (normally 24 months - 36 months) to the Manufacture Date of the product.
We recommend that all customers patch test products if you are new to a product or any of its ingredients. The ingredients of products are listed on each product page to help you identify ingredients that you may have existing sensitivities to.
Different skin types and skin conditions may react differently to our products and ingredients. Our product directions can be found on or inside the product packaging — please read these and follow them carefully. If you are unsure of how to use any of our products, feel free to contact us.
If you happen to experience an adverse reaction to any product, discontinue using the product immediately and take photos of the affected area. Contact our customer service team , who will then request further information from you.
