LOCAL AND INTERNATIONAL DELIVERY

ORDERS:

- Orders are accepted 24/7. All prices quoted are in Singapore Dollars (SGD).
- Orders will be fulfilled within 2 business days. Orders placed on Saturday or Sunday will be fulfilled the following business day.
- For shipping purposes, all customer details and address details must be written in ENGLISH.

When orders are packed and awaiting pick up, you will receive an email with a link and tracking number to track your delivery. Fulfillment and delivery times are indicative only and may vary during peak periods or circumstances beyond our control.

SINGAPORE DELIVERY:

FREE LOCAL DELIVERY OPTION (4-5 business days) FOR ORDERS OVER S$50
We currently offer the following delivery methods within Singapore (excluding hotels, PO Boxes, airports or MINDEF camps).

Ninja Van Logo


Standard Delivery (Ninja) S$4
Delivery within 3 – 5 business days. Tracking is available.

Ninja Van Courier Delivery S$7
Delivery within 3 business days. Tracking is available.
Beauty Emporium Recommended
Fulfillment and delivery pick up will be prioritised.

NINJA LOCAL DELIVERY TIMES & ESTIMATES:

- Delivery to home addresses will be between 9am – 10pm Monday to Saturday.
- Delivery to office addresses will be between 9am – 6pm Monday to Friday.
(Please Note: There is no option to choose delivery time slots with this service. There will be no deliveries on public holidays.)

1. Recipient will receive an SMS from Ninja on the day of delivery.
2. If recipient is not at the address at the time of delivery, Ninja Van will attempt to call the recipient. Recipients may choose to instruct drivers to leave parcels at location, at your own risk. Please provide the Security Code given in the Ninja SMS and inform the Driver where you would like the parcel left.
3. If recipient cannot be contacted, Ninja will attempt to deliver the parcel another 2 times. If for whatever reasons, Ninja has attempted 3 deliveries and still failed, Ninja Van will proceed to return the parcel to Beauty Emporium.



      International shipping


      INTERNATIONAL DELIVERY

      LIMITED TIME OFFER - FREE INTERNATIONAL DELIVERY (DHL Global Mail Packet Plus) FOR ORDERS OVER S$100*

      We currently offer the following delivery methods internationally:

      DHL Logo


      DHL GLOBAL MAIL PACKET PLUS

      Price calculated at checkout
      Delivery time varies - up to 4 weeks. Tracking is available.
      DHL handles delivery to your country and last-mile delivery is done by your local mail service. Tracking is available but accuracy may vary depending on your local mail service. This is our FREE SHIPPING method.

      DHL EXPRESS

      Price calculated at checkout
      Delivery in 3-5 days after fulfillment. Tracking is available.
      DHL handles delivery to your country and last-mile delivery is completed by DHL or a DHL partner courier service.

      Beauty Emporium Recommend DHL Express Delivery
      We recommend choosing DHL Express at checkout rather than our FREE SHIPPING to ensure prompt door-to-door delivery of your items and detailed delivery tracking. While we do offer DHL Global Mail Packet Plus as a cheaper delivery alternative, we cannot guarantee delivery times and last-mile delivery is via your own country's mail service.

      When orders are dispatched, you will receive an email with a link and tracking number to track your DHL delivery.

      *For Brazil Free Delivery via DHL Express with a minimum order $200.

      TEMPORARY COVID-19 SHIPPING RESTRICTIONS
      Due to certain international freight and mail restrictions to certain areas due to COVID-19, we can no longer deliver to countries via the following delivery services. Please contact us if you have any questions regarding order delivery to your country. Thank you.

      Stay calm. Keep safe.

      TEMPORARILY NOT SHIPPING TO THE UK
      We currently waiting for VAT documentation for shipments to the UK so unfortunately we have had to suspend all deliveries to the UK for a few weeks.

      TEMPORARILY NOT SHIPPING TO THE FOLLOWING COUNTRIES
      Myanmar (Burma), Chile, Dominica, French Guiana, French Polynesia, Guadeloupe, Guyana, Honduras, Libya, Martinique, Mauritius, Nicaragua, Réunion, Somalia, Spain, Turkmenistan, Venezuela, Yemen


      Expect delays to European countries and Australia due to ongoing movement restrictions, airline space limitations and ongoing backlogs.


      CUSTOMS DUTIES, TAXES & OTHER FEES

      International shipments may be subject to import taxes, duties or customs fees. These fees are the sole responsibility of the recipient and are specific to the destination country. Therefore, we do not know what the amount will be. Please be prepared to pay these fees when your package reaches the destination country. If the package is refused or returned to us, you will be responsible for any import taxes and/or return shipping costs incurred by Beauty Emporium.

      Please review your country's customs and importation rules for more information about any applicable duties or taxes you may be liable for.

      Contact us if you have further questions about international shipping.

      PO & APO/FPO BOXES:

      Beauty Emporium does not ship to freight forwarding locations, hotels or PO Boxes.


      LIABILITY FOR INCORRECT ADDRESS OR FAILURE TO PAY DUTIES/TAXES:

      Delivering your orders to you quickly is our priority, but we cannot offer order refunds to customers who provide incorrect address information or fail to pay their country's customs duties and/or taxes (if applicable to their order).


      RETURNS & MODIFYING ORDERS:

      More information about our order policies can be found here.