Terms & Conditions - Services & Packages

Applicable to all Browhaus, Spa Esprit, Strip & We Need A Hero Services/Packages


IMPORTANT TERMS & CONDITIONS UPDATES:
  1. With effect from 1 June 2022, all treatments and package purchases will be credited directly into your customer profile and eVouchers will no longer be issued.
  2. Single treatment purchases are valid 12 months from date of purchase, while treatment packages are valid 2 years from the date of purchase. Please retain your Beauty Emporium order confirmation email as proof of purchase and ensure that the mobile number and email address used for your beautyemporium.shop online account match your Strip/Browhaus/Spa Esprit store profile details. You can check your profile details at any store.
  3. For redemption of services, please provide your mobile number and email address for order verification at the store. Your treatment will be deducted from your purchase history at the end of the session.
  4. We are currently unable to process e-gifting of treatments or packages via Beauty Emporium. If you wish to purchase a single treatment or package as a gift, you will need to first make the purchase, and then be present in-person at a store to make the transfer of the treatment or package to the gift recipient's registered Strip/Browhaus/Spa Esprit customer profile.

GENERAL TERMS & CONDITIONS:
  1. Certain Strip services/packages are valid for female only or male only. Please check product descriptions for these conditions.
  2. Limited to one redemption per customer.
  3. Sales of all promotional items, treatments and packages are final and cannot be refunded or exchanged for any other products, services or convertible to credits.
  4. Treatments and packages will be credited directly into a profile registered to your designated mobile number.
  5. Single treatments are valid for redemption for 12 months from the date of purchase.
  6. All packages are valid for 2 years from date of purchase and are strictly non-extendable past the expiry date.
  7. Cannot be used in conjunction with any other ongoing promotions, discounts or vouchers.
  8. Prior appointment booking is required.
  9. The management reserves the right to amend or withdraw from the promotion without prior notice and bears the final decision in the event of dispute.